Refund & Return Policy

Refund & Return Policy

All Returns must be authorized by following the "Returns Procedure".

We offer a return policy on products that are classified as following:-

    "Damaged in Transit"

    "Incorrectly Shipped"

    "Unopened Product"

    "Faulty Product"

Otherwise  all products are considered to be sold on a "No Return Basis".

We will not accept any opened product for return unless the product is returnable under the express terms of this Returns Policy, a manufacturer’s warranty or other contract or statute.

Examples of conditions under which we would accept opened product are:-

    "Damaged in Transit" product.

    Product which develops a fault due to a cause occurring prior to purchase.

    Product that could be considered to be of un-merchantable quality.

Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

Details of our "No Return Basis", "Damaged in Transit" and "Incorrectly Shipped" policies are provided below. Unless otherwise specified, the rights and benefits set out in this Returns Policy are additional to all conditions, warranties, guarantees, rights, remedies and other terms expressed or any manufacturer’s warranty. Details of our manufacturer’s warranty returns policy are set out below.

Nothing in this Returns Policy excludes, or purports to exclude, any warranties or conditions expressed or implied by the Trade Practices Act 1974 (Cwlth) or any other applicable legislation, that cannot be (or have not been) excluded by agreement. This Returns Policy must be read subject to such warranties and conditions, and all references in this Returns Policy to “statute” refer to statutory provisions that cannot be (or have not been) excluded by agreement. Orangproducts HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

This Returns Policy forms part of, and is to be read in conjunction with,Orangproducts Terms and Conditions of Sale.

Orangproducts may, at its sole option, revise any part of this Returns Policy from time to time without notice. Prices and availability are subject to change without notice. Typographical, product description, pricing, images and other errors are subject to correction, even after orders and/or payment are accepted.
Orangproducts does not guarantee product compatibility. Under certain circumstances, products will not be eligible for return, and not all products that are eligible for return are to be returned to Orangproducts. Carefully review all return policies (below) before making your purchase. Shipping charges may apply and are not refundable, except as otherwise provided under this Returns Policy, manufacturer’s warranty or other contract or statute.

If you still have questions after reading our Returns Policy, please do not hesitate to contact our Customer Service Staff: info@orangproducts.com.au

 

Return Procedure

All goods to be returned, whether defective or not. You will need to supply the following information, most of which will be on your packing slip or invoice.

    Name and contact details of original purchaser.

    Our reference number

    Name of product to be returned

    Date on packing slip or invoice

    Reason for return

    Your name and contact details.

It is the customer\\'s responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.

A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product. If such proof of purchase is not provided, we may only be able to offer a replacement product, and not a refund.

The product-shipping carton should be addressed to the same address that you have receive it with.  (unless otherwise directed):

 

For "Damaged in Transit" or "Incorrectly Shipped" product, Orangproducts will arrange for the product to be picked up for return. The method might vary depending on the product. For all other returns, subject to any rights the customer might have, manufacturer’s warranty or otherwise under contract or statute, the customer is responsible for all costs associated with return of the product  and Orangproducts will not pay or reimburse any associated costs.

 

Orangproducts recommends that products returned by post be sent by registered or certified mail. Orangproducts accepts no responsibility for loss or damage occurring in transit on return.

If a product is not “Damaged in Transit” or otherwise returnable under this Returns Policy, and is not returned to the address taht you have received it with, in the original unopened packaging, it may be returned to you at your cost.

Some products may need to be returned to the manufacturer for testing. If your product is in full working condition or any defects or damage can be shown to have been caused after you took receipt of the product, it will be returned to you and you will be invoiced for the freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Unless stated otherwise under this Returns Policy, any manufacturer’s warranty or other contact or statute, Orangproducts reserves the right to refuse any returns that:

    Are incomplete or missing parts; or

    Are not returned in their original packaging,

    Show signs of physical damage to the product or its packaging.

Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.


Damaged in Transit Product

In the event that you receive a product that appears to have been “Damaged in Transit” – that is, damaged in transit from Orangproducts to you – you should:

    refuse to accept delivery of the product,

    direct the courier to "Return goods to sender" and

    notify our Customer Service staff immediately.

If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.

If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedure). To minimize processing time and potential difficulties in proving the cause of damage, we recommend that all "Damaged in Transit Products" be returned to Orangproducts within 5 days of purchase.

If it is reasonably determined by Orangproducts that the product has not been damaged in transit, it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

For products which are determined by Orangproducts to be damaged in transit, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.

Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

Incorrectly Shipped Product

In the event that you receive a product that is different to the one ordered (“Incorrectly Shipped Product”), you should notify our Customer Service staff immediately upon receipt of the product.

If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedure).

For all “Incorrectly Shipped Products”, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you, once the returned product has been received by the adress you have receiced it with

If it is found by Orangproducts that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Returns Policy. If it is returned to you, you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

Unopened Product

Except for product sold on a "No Return Basis" as detailed below, under exceptional circumstances Orangproducts can offer a 5-day return policy for product in its original, unopened and undamaged packaging. Accepting this type of return is completely at the discretion of Orangproducts.

You must contact our Customer Service staff within 5 days of shipping of the product; otherwise, we cannot authorize a return.

You will need to package and address the product for return in accordance with the above procedures (see Return Procedure).

You will need to arrange for return delivery of the product to the address listed in the above procedures. Orangproducts will not pay nor reimburse any costs associated with a customer-organized shipment of "Unopened Product".

For products which are found to be in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery.

If it is found by Orangbaby that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Returns Policy. If it is returned to you, you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Faulty Product

In the event that the product you have received is faulty on receipt or develops a fault, you may be able to return it under the “Damaged in Transit Product” procedure above. Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

If a manufacturer offers to accept opened product for return, then we will honour the manufacturer’s returns policy where it involves us as the retailer. The manufacturer’s returns policy will direct you to either:-

    Return the product directly to the manufacturer, its agent or a third party service provider; or

    Return the product to the retailer from whom the product was originally purchased.

If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organize any refund, repair or replacement payable under the policy.

If the manufacturer directs you to return the product to us as the retailer, then you should contact our Customer Service staff at least 5 days before the expiration date specified by the manufacturer; otherwise, the return may not be authorized in some circumstances.

You should provide any additional information that may be required under the manufacturer’s returns policy.

Where possible (and to the extent consistent with the manufacturer’s returns policy),

    You will need to package and address the product for return in accordance with the above procedures (see Return Procedure) and

     You will need to arrange for return delivery of the product to  the address that you received it with.
Orangproducts will not pay or reimburse any costs associated with a customer-organized shipment unless it agrees to do so or is required to do so under this Returns Policy.

The product should be received by our warehouse within the period specified by the Manufacturer; otherwise, the return may not be authorized in some circumstances.

For products which are validly returned under a manufacturer\\'s return policy, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery.

If the product has not been validly returned under a manufacturer’s return policy (or any other policy described in this Returns Policy), it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

No Return Basis

The term "No Return Basis" means that, unless the product is "Damaged in Transit", “Incorrectly Shipped” or otherwise returnable under a manufacturer’s warranty or other contract or statute, the product will not be accepted for return.

Examples of products sold on a "No Return Basis" include:

    All health supplements

    Products with a "No Return" label.

    Products specially ordered for a customer.

    Product listed on the packing slip or invoice as "No Return".

Examples of conditions under which we would accept "No Return Basis" product are:

    "Damaged in Transit" product.

    Product that could reasonably be considered to be of un-merchantable quality.

Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

Refunds Policy

We do not refund returned products so choose carefully. Authorized returns will result in a replacement product .

The only exclusions to this refund policy is for goods not yet shipped where

    A bought product cannot be sourced within a reasonable amount of time from the manufacturer.

 

 


         

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